Caramel Sundays (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide when visiting caramelsundays.com.au or interacting with our events, promotions, and services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1. INFORMATION WE COLLECT

We may collect personal information including:

Full name

Email address

Phone number

Date of birth or age verification information

Event ticket purchase information

Social media handles or usernames

Marketing preferences

Device information such as IP address, browser type, and website usage data

We may also collect information when you:

Purchase tickets

Join guestlists

Enter competitions or promotions

Subscribe to marketing emails or SMS

Contact us directly

Interact with our social media accounts

2. HOW WE COLLECT INFORMATION

We collect information in several ways, including:

Directly from you (forms, ticket purchases, sign-ups)

Through our website and cookies

Through ticketing platforms and event partners

Through social media interactions

Through marketing platforms and analytics tools

3. WHY WE COLLECT YOUR INFORMATION

We collect and use your information to:

Process ticket purchases and guestlists

Communicate event updates and announcements

Send marketing communications about upcoming events

Improve our website and services

Manage promotions, competitions, and giveaways

Comply with legal obligations

4. MARKETING COMMUNICATIONS

If you subscribe to our mailing list or SMS notifications, we may send you:

Event announcements

Presale access

Promotions and offers

News about Caramel Sundays events

You can unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us.

5. DISCLOSURE OF PERSONAL INFORMATION

We may share your information with trusted third parties where necessary, including:

Ticketing platforms

Event partners or venues

Payment processors

Marketing platforms (email or SMS services)

Website analytics providers

We do not sell your personal information.

Some service providers may store data outside Australia.

6. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and tracking technologies to:

Analyse website traffic

Improve user experience

Deliver marketing content

You can control cookie settings through your browser preferences.

7. DATA SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

However, no internet transmission is completely secure.

8. ACCESS AND CORRECTION

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

9. COMPLAINTS

If you believe your privacy has been breached, please contact us and we will investigate your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on caramelsundays.com.au.

11. CONTACT US

For privacy enquiries, please contact:

Caramel Sundays

Email: info@caramelsundays.com.au

Website: www.caramelsundays.com.au